Terms of Service

LuxeShine Auto | Terms of Service

Welcome to LuxeShine Auto. By scheduling, purchasing, or using our auto detailing services (“Services”), you agree to be bound by the following Terms of Service. These Terms constitute a legally binding agreement between you (“Client”) and LuxeShine Auto (“Company,” “we,” or “us”).

1. Services

LuxeShine Auto provides professional vehicle detailing, including but not limited to:

Express interior/exterior detailing
Deep-cleaning systems
Paint correction
Ceramic coatings
Other related automotive care services
Services are performed at the location specified by the Client, which may include on-site mobile detailing.

2. Mobile Service Deposit Policy

All mobile services require a 25%–50% non-refundable deposit at the time of booking for new or first-time customers. The required deposit amount is determined by the size, condition, and scope of the service.
The deposit secures your appointment and is applied toward your total invoice on the day of service.
Deposits are non-refundable if the appointment is canceled without proper notice (see Section 3).

3. Appointment & Cancellation Policy

Appointments are scheduled in advance.
Cancellations or reschedules must be made at least 24 hours prior to the scheduled service.
Failure to provide notice may result in cancellation fees or forfeiture of deposit.
Clients must be present at the scheduled appointment time or arrange for vehicle access.
If you anticipate being late, notify us by phone at least 1 hour in advance.
Wait Time: Our team will wait a maximum of 15 minutes past the agreed-upon appointment time. After this, the appointment may be canceled and the deposit retained.

4. Pricing & Payment

All prices are as quoted at the time of scheduling.
Payment is due upon completion of services unless otherwise agreed in writing.
Accepted payment methods include Cash, Credit Card, E-transfer, or as otherwise agreed.

5. Client Responsibilities

Ensure the vehicle is accessible for the scheduled service.
Remove all personal effects from the vehicle prior to detailing.
Items left inside may interfere with our work, requiring extra handling.
Additional fees may apply for the extra time required to handle personal effects.
Disclose any pre-existing damage, modifications, or sensitive surfaces.

6. Customer Property Responsibility

LuxeShine Auto may temporarily move personal items to perform services.
All removed items will be photographed, documented, and returned.
Additional fees may apply for extra time handling personal items.
LuxeShine Auto is not responsible for damage or loss of personal effects, documented or not.

7. Liability & Insurance

LuxeShine Auto carries commercial liability insurance to protect both the Company and Clients.
Detailing services involve physical work and chemical products; while care is taken, the Company is not liable for pre-existing damage, mechanical failures, or hidden issues.
Total liability is limited to the amount paid by the Client for the affected service.
Insurance Coverage: All services are fully insured, giving clients peace of mind that any accidental damage during detailing is covered.

8. Warranty & Guarantees

Services are performed professionally, with due care.
Some treatments, including ceramic coatings, may require ongoing maintenance.
No other warranties are provided, including merchantability or fitness for a particular purpose.

9. Property & Vehicle Safety

We reserve the right to refuse service if a vehicle is unsafe, unsanitary, or unsuitable.
Any damage to personal effects is the Client’s responsibility, as outlined in Section 6.

10. Dispute Resolution

Disputes will be resolved according to the laws of the province where services are performed.
Both parties agree to attempt good faith negotiation before legal action.

11. Acknowledgment

By using our services, the Client acknowledges that they have read, understood, and agreed to these Terms of Service. These Terms supersede any prior agreements or understandings, whether written or verbal.